BlueHost – Too Slow

I wrote (emailed via their Help Ticket system) to Blue Host on the 8th October, 2014. I finally got a response on 16th October (thank God, it was the same year). With a promise of 24/7 service at hand, getting a response over a week later is .. well Just Too Slow BlueHost!!

BlueHost’s promise of 24/7 Service
Image Source: BlueHost.com

I am in the process of looking around for a good, fast, reliable hosting company which has an established, good reputation. In the process of this search, I have been Googling hosting provider reviews for 2014.  And I have also been asking the help and recommendation from my friends over at Facebook.

BlueHost was one of the top companies in both respect (reviews and friends’ recommendation).  But despite all these things, it is always good to shoot the company an email to experience personally their response rate.  Sadly but truly, many a good and reliable companies of good repute can and do slide in performance and service over time.  Mine has .. and that is why I am on this search for a new hosting company.

Now I have to scratch out BlueHost from my shortlist of potential companies.  If their response rate is over a week, then I can only see frustration with their service in the long run.  And anyone with multiple hosted sites with tons of data will know – just the thought of moving sites creates heart palpitations without more undue worries.

As a point in direct contrast, I blogged about 2Checkout (2CO) – Excellent Service yesterday. 2CO’s response rate was within hours of my query!  And sometimes they responded based purely on my mentioning them in a blog post.  I didn’t even have to contact them.

Conclusion

1. Unbelievable but true: there are online companies out there that do provide quick and excellent service. (Personally, I think and hope that this will be the re-newed paradigm for companies moving forwards.)
2. Dinosaur mammoth companies like BlueHost need to pick up their service to customers and not rely on resting their butts on past reputation.
3. BlueHost – Too Slow – not for me.